- Evaluate SAP business processes for potential improvements using SAP Business Workflow:
- What processes are the best candidates for workflow?
- Processes that involve multiple people and numerous hand-offs
- error-prone processes
- processes where the cost of failure is great
- processes that benefit from increased audit trail
- processes where redundant information is loaded into the system when background steps could perform the task
- ROI Calculation - Cost savings based on automation of tasks in a process
- Show where quick wins can be obtained
- Brain storming sessions on processes that cause the most headache and how they can be improved
- Design Workflows using best-practices:
- Workflows driven by business rules (BRF+) outside of the workflow so that no workflow definition changes are required when business
rules change
- Workflows built using OO technology in conjunction with BOR technology to take advantage of existing code and event publishing
(BOR) but incorporate more efficient coding (OO) at every opportunity
- Workflows that use best-practices in agent determination, use of HR organizational structure when it exists or rules using
responsibilities. There are many ways to perform agent determination; will systematically go through list of most desirable based on the structure of the agent data available
- Consistent user experience for executing work items outside of R/3 (i.e. Outlook via Extended Notifications)
- Workflows built will have consistent error handling with each workflow configured to have error notifications directed to a
specific functional workflow administrator for resolution of agent issues or default to main workflow administrator for technical issues
- Provide generic workflow container report; this report can be used for any workflow and will report on the container elements of
the workflow. Each workflow definition is available for the report after simple configuration of which container elements to expose to the report. This will provide a common
user experience for end users wanting to report on different workflows.
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