- Provide workflow standards and naming conventions
- Provide training and documentation for workflow administration activities:
- Listing of the various standard workflow reports used to monitor the workflow environment including the use of each
- Guide for quickly isolating a problem and debugging workflow instances in error,
common issues and corresponding resolutions
- Instruction on the multiple workflow background jobs; the function of each job and the frequency it should be run in the
system
- Instructions on the work item archiving process, how to find work items that can be archived and then how to report on work items that
are archived
- Identify issues with agent determination – the most common of all workflow issues are a result of agent determination
- Directions on manipulating a work item in production as the workflow administrator: Container values can be corrected; deadlines can be
changed; getting the work item to the correct agent after the work item has been delivered, etc.
- Directions on building user-friendly Workplace Inbox by use of dynamic columns, color-coded priority work items, etc.
- Instruction on how to diagnose workflows that would benefit from using the Event Queue
- Instructions on how to utilize SAP Extended Notifications so that work item execution outside of R/3 can have a common look and
feel
- SAP Business Workplace Enhancements
- Dynamic columns based on work item container elements
- Performance BAdIs
- Use color coding based on work item priority to have work items stand out
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